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FAQ's

Welcome to ODIKA Furniture's FAQ section. We are here to provide answers to some of the most common questions our customers have about our furniture and services. If you can't find the information you need here, please feel free to contact our customer service team by either messaging us using the chat feature or emailing us at customerservice@odikafurniture.com.

  1. What categories of furniture do you offer? ODIKA Furniture offers a wide range of furniture, including tables, beds, rugs, storage solutions, and more. Our products cover various styles, from modern and contemporary to classic and traditional. We are constantly expanding our catalog so be sure to subscribe to receive emails about our new offerings!
  2. Where are your offices located? ODIKA Furniture is headquartered in Raleigh, North Carolina!
  3. How can I place an order? You can place an order on our website by selecting the desired product, adding it to your cart, and proceeding to checkout. Follow the prompts to provide shipping and payment information.
  4. What payment methods do you accept? We accept a variety of payment methods, including credit, debit, shop pay, shop pay installments, apple pay and more. During checkout, you will see the available payment methods for your convenience.
  5. What is your shipping policy? We offer free shipping within the continental United States on every order placed on our website.
  6. What is your return policy? Our return policy allows returns within 30 days of delivery for most products. Please refer to our Return Policy for eligibility criteria and detailed return instructions.
  7. How do I track my order? You can track your order by logging into your ODIKA Furniture account and navigating to the "Order History" section. You will find tracking information for your order there.
  8. Do you offer international shipping? Currently, we primarily serve customers within the continental United States. If you found something you like and have specific international shipping inquiries, please contact our customer service team for assistance.
  9. What if my furniture arrives damaged or defective? We try our best to ensure your furniture arrives in top shape, however, sometimes damage can occur during the delivery process. If your furniture arrives damaged or defective, please contact our customer service team immediately at customerservice@odikafurniture.com. We will arrange for a replacement or a refund.
  10. How can I reach your customer service team? You can reach our customer service team by messaging us using the chat feature or by emailing customerservice@odikafurniture.com.
  11. Do you offer any promotions or discounts? We periodically offer promotions and discounts. To stay informed about our latest deals, subscribe to our newsletter or follow us on social media.

We hope these FAQs have been helpful. If you have any other questions or require further assistance, please do not hesitate to contact our customer service team. We appreciate your interest in ODIKA Furniture!